Shipping Policy

Effective Date: 01-01-2025
Last Updated: 29-11-2025

This Shipping Policy applies to all orders delivered within the United States.
We aim to provide a smooth, transparent and reliable delivery experience for all customers.

1. Shipping Costs
We offer free standard shipping on all U.S. orders.
There are no additional or hidden fees at checkout.

2. Processing & Delivery Time
Processing Time: 1–2 business days
Estimated Delivery Time: 3–5 business days after dispatch

Order Cut-off Time: 12:00 PM (EST), New York time

Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.

You will receive a tracking link via email once your order has been dispatched.

3. Delivery Partners
We work with trusted logistics partners who provide end-to-end tracked delivery within the United States.
Final-mile delivery is usually handled by USPS, UPS, FedEx, or a similar local courier.

4. Address Changes
If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

5. Order Cancellations
You may cancel your order before dispatch at no cost.
Once the order has shipped, cancellations are no longer possible.
If you wish to return an item after delivery, please see our Refund Policy.

6. Delayed or Damaged Deliveries
If your parcel arrives damaged or delayed, please contact us as soon as possible:

Email: Info@emberandkate.com

For damaged parcels, please include photos to help us resolve the issue quickly.

7. Customer Support
Customer Service Is Available:
Monday–Friday: 8AM-5PM (EST)

Support Information: Customer service is based in the Netherlands and provides dedicated English-language support for U.S. customers. We respond to all inquiries within 24 hours on business days.