Refund policy
Return & Refund Policy
At Ember & Kate, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@emberkate.com.
If your return is accepted, we’ll provide instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, you can always contact us at info@emberkate.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get the item you want is to return the original item first. Once your return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund was approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@emberkate.com
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping costs are non-refundable.